Our aftercare

Support

Reduce customer frustration by having the required support available at the right time.

When you contact our support desk, you are directly connected to a skilled developer. Escalation is rarely required thus ensuring high-quality support and rapid problem resolution.

Support Level
Silver
Gold
Support Hours (Local time)
8 hours, 5 days a week
24 hours, 7 days a week
Response times
Severity 1:  2 Hours
Severity 2 - 4: 48 Hours
Severity 1: 1 Hour
Severity 2 - 4: 6 Hours
Number of Cases
25
Unlimited
Support type
Email
Email / phone