Frog Stack respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

What Personal Information do we collect from you?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name or similar identifier.
  • Contact Data includes business address, email address and telephone numbers.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.  

All personal information you supply to us will be treated in accordance with the Data Protection Act (1998) and the General Data Protection Regulations (2018).

How and why do we use your data?

We use your personal data to do the following:

  • To carry out our contractual obligations arising from contracts that we are about to or have already entered into with you
  • To comply with our legal obligations arising from contracts that we enter in to with you. For example, keeping records of transactions for VAT reporting purposes.
  • To respond to any enquiries you make.
  • To help us identify you and accounts that you hold with us.
  • To provide you with information about other products and services we offer in which we think you might be interested.
  • To personalise our website, online advertising and email communications to you, to offer you a more relevant experience.
  • To measure and understand how our customers interact with us, through data analysis, data aggregation and customer profiling.
  • To detect, prevent and identify fraud.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

What is the legal basis for us processing your data?


We will process your data to fulfil our contractual obligations for the contract that we have entered into.

Legal Obligation

When you enter into a contract with us, we will process your data to fulfil the legal obligations that we are bound to comply with, such as tax reporting for VAT purposes.

Legitimate Interest

When you make a purchase from us, we will process your data under the basis of legitimate interest. Legitimate interest is the interest of our company to conduct and manage our business and provide you with the best and most secure customer experience possible. When we process your information under legitimate interest, we take care to balance our actions with your rights and interests under data protection law.

We may choose to send you marketing communications on the basis of legitimate interest. You will be given the right to opt-out of these communications i) when you first enter into a contract and ii) at any time afterwards by contacting or writing to us at the address provided below.

We may also use your data under legitimate interest to perform data analysis of our customers, to help us understand how our customers interact with us, and to provide you with a better customer experience.

We may use your data to ensure the smooth and secure running of our website, for example through website analytics.

We will always keep your data secure and in accordance with the details contained in this policy.


If you have shared your information with us through a sign-up form on our website, or by entering into a contract with us, you have provided consent for us to process your data and use it in the ways described in this privacy policy. The terms under which you are providing consent (for example this document) will be available for you to read at the time of signing up.

You can withdraw this consent at any time by contacting or by using the links provided in our email communications.

What marketing communications can you expect from us?

Where we have consent or a legitimate interest to do so, we may use your personal information to contact you via email, social media or text message for the following: To welcome you to Frog Stack and tell you more about our services. To provide you with information relating to your contact with us. To tell you more generally about our products, services and events in which we think you may be interested.

The above marketing communications are in addition to transactional messages you may receive from us relating to the use of our integration platform, which we will send to you to perform our contractual obligations,

We will always work to ensure you only receive a reasonable quantity of marketing communications from us and that these are as relevant as possible to you.

We will never share your personal information with any other organisation for the purposes of marketing, unless we obtain your explicit prior consent.

You can withdraw this consent at any time by contacting or by using the links provided in our email communications.

How do we ensure your data is kept secure?

We will endeavour to take all reasonable steps to protect your personal data, including the use of encryption technology. However, we cannot guarantee the security of any data you disclose online. You accept the security risks of being and transacting online and will not hold us responsible for any breach of security, unless we have been negligent or in willful default.

When does your information go outside the EU?

Occasionally for the purposes of executing our contractual obligations, our legitimate interests or following your consent, we may share your data with our service providers who process that data outside of the EU.

If we do share your data with organisations who process it outside of the EU, we ensure safeguards are in place to protect your data and use data protection clauses to protect your privacy.

What are your rights when it comes to personal data?

The right to access your data

You have the right to request copies of any personal information we hold about you.

Before we release the copies to you, we will need to get proof of identity from you so we can be sure we’re giving it to the right person.

The right to correct your data

If you have any changes to your personal data or you think anything we hold about you is incorrect, please let us know so that we can rectify it.

The right to erase your data

You have the right to ask us to delete all the personal information we hold about you. We will action this request as quickly as possible. Unless we’re required to keep your data for any legal obligations. If you ask us to delete your data we will do so as quickly as we can and within 30 days of receiving your request.

If you request that we delete your data, we will keep the minimum amount of data required to make sure that you aren’t contacted by us again.

The right to restrict how we use your data

If you believe that the data we hold about you is inaccurate or we are not using it for the reasons described in this policy, you can request to restrict how we use your personal data.

The right to data portability

You can ask us to send you the personal information we hold about you or to transfer it to a third party.

We will provide the data we have in a structured, commonly used and machine-readable format (such as a CSV file) which we will either send directly to you or pass to another data controller at your request.

The right to object

You have the right to object to how we use your personal data. You can opt out of marketing communications at any time by contacting There is also an unsubscribe link at the bottom of every email we send you.

Data retention

We will never keep your data for any longer than we need to for the reasons listed in this Privacy Policy, unless we are legally required to do so. If you do not interact with us for a reasonable length of time, we may contact you to check that you still want to hear from us.

Contacting us about personal data

If you wish to exercise any of the rights listed above or have any questions about them, please email us at or write to us at:

Data Officer
Frog Stack Ltd
Ground Floor
2 Kensington Square
W8 5EP

We will always do our best to get a satisfactory resolution to any query or concern you have about how we use your personal data. However, if you are unhappy with the way your request is handled by us you have the right to complain to the Information Commissioner’s Office.

Protecting children’s data

We do not knowingly collect or store any personal information from children under the age of 16.

If you are concerned that any child under 16 who is in your care has provided us with personal information, please contact us at

Cookie Policy

What is a Cookie?

A cookie is a piece of information that is stored on your computer's hard drive by your web browser, which tracks how you use websites. Like other websites, we use cookies, web beacons and other technologies (we will refer to these collectively as ‘cookies’ throughout this guide) to improve your on-site experience.

To enable us to monitor and improve our website, cookies gather certain aggregated information about you as you browse, including details of your operating system, browser version, domain name and IP address, the URL you visited us from, the URL you go to and the parts of the website you visit.

We use cookies only to store information such as your User ID and your session identifiers and password, to enable us to identify whether you are registered on the website and to shortcut your access to the site and any products. We will only read cookies from the cookie file placed during your web browser’s interaction with the website.

We use a variety of cookies on the Frog Stack website, these include: analytical cookies, functionality cookies and targeting and advertising cookies.

Why are Cookies useful?

Cookies help us to provide you with the best possible online experience by doing the following:

  • They help us to recognise you on our website, so we can recommend products and services we think you’ll like and show you the information we think you’ll be interested in seeing.
  • They help us to analyse how visitors use our website, so that we can improve the online experience.

Cookies & Internet Advertising

By visiting the Frog Stack website with your device set to accept cookies, you are consenting to the way we use our cookies, both on our website and via other means of keeping in touch with you, such as social media and through our newsletter.

Changes to this Privacy Policy

We may need to change this privacy policy from time to time, if our business changes and there are changes to the way we process data. If we make any important changes to the policy, we may also contact you to let you know.

The current version of this document (V1.00) was published on 10th August 2019.