NetSuite Connector

NetSuite is a leading ERP used by many small-to-medium sized retailers. Its web-based front-end, breadth of functionality and high degree of customisation make it a popular core system for growing and established retail brands.

NetSuite’s extensive customisation carries the risk that it is configured inappropriately for a retailer's processes. It can be poorly integrated with their other systems, and its functionality can be misused or underused by the retail team. We believe out-of-the-box connectors and DIY integration platforms rarely capture the detail required for such a customisable ERP system and do little to mitigate these risks.

Frog Stack provides a complete and managed set of integration flows for NetSuite with the flexibility to work with NetSuite customisations. Just as important as the technology are the people. Frog Stack is a team of experienced retail consultants that support you with all elements of an integration project and can advise on business process and retail systems/data.

Some of the key challenges Frog Stack help retailers get right when assisting with their NetSuite integration include:

• Posting in-store and online sales, returns and exchanges.
• Handling returns - both expected and unexpected returns, B2B returns, and stock returns with a variety of stock statuses.
• Automatic stock and financial postings based on e-commerce and in-store refunds. Including payment references to allow easy reconciliation across multiple refund scenarios, such as cancellations and return-to-sender.
• Synchronising inventory across multiple channels - websites, marketplaces, stores.
• Automated or semi-automated payout reconciliations for various payment providers (including Adyen, Klarna, and Shopify Payments).
• Stock / inventory transfer orders and direct transfers - integrating to POS/WMS or managed on NetSuite.
• Stock takes / stock counts - full and cycle counts.
• Stock reconciliation reporting - regular checks to ensure the ERP and WMS stock records align; or reporting on why not.
• Unifying customer data - both inside the ERP and to third-party systems such as CRM, POS and e-commerce platforms.
• Amending postings depending on specific criteria - e.g. order channels that pay tax on your behalf (e.g. TikTok), third party fulfilment services (Global-E, Swap).

Get in touch to hear more about how Frog Stack could work with your business to support your NetSuite integrations.